Privacy Policy

1. Introduction & Scope

UDS Infrastructure Private Limited ("we," "us," or "our"), a unit of Ultimate Group, operates the website udsinfra.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and submit information through our contact forms.

This policy applies to all visitors, users, and others who access or use our Website. By using the Website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you submit an inquiry through our contact form, we collect the following personal information:

• Full name
• Email address
• Phone number
• Company name (optional)
• Inquiry type and message content
• Project details, type, and estimated budget (for project quote requests)

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device information

Note: We currently do not use cookies or tracking technologies. If this changes in the future, we will update this policy accordingly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process Inquiries: To respond to your contact form submissions, questions, and service requests
• Business Communications: To send project proposals, quotations, and service-related information
• Service Delivery: To communicate about our 14 service verticals (Civil Infrastructure, BMS, Electrical T&D, Fire Protection, CCTV, Access Control, Mechanical Erection, MEP HVAC, Instrumentation & Control, Fleet Management, Equipment Rentals, Medical Equipment, Facility Management, and Pest Control)
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze usage patterns and improve our Website functionality

4. Legal Basis for Processing (GDPR & DPDP Act 2023)

We process your personal data based on the following legal grounds:

• Consent: By submitting a contact form, you provide explicit consent for us to process your personal information
• Legitimate Business Interest: Processing is necessary for our legitimate interests in responding to business inquiries and providing requested services
• Contract Fulfillment: Processing may be necessary for entering into or performing a contract with you

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

• Email Service Provider (Resend): We use Resend API to deliver contact form submissions to our business email
• Hosting Services: Our Website is hosted on infrastructure providers that may process your data

5.2 Internal Sharing

Contact form submissions are sent to:

• Primary: info@udsinfra.com
• CC (for project briefs): Director at sourabh.bhaumik@ultimatesolutions.in

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Email records are retained according to our business requirements and applicable regulations.

You have the right to request deletion of your personal data at any time (subject to legal obligations).

7. Your Rights

Under GDPR and the Digital Personal Data Protection Act 2023 (India), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Object: Object to processing of your personal data for specific purposes
• Right to Restriction: Request restriction of processing under certain conditions

To exercise any of these rights, please contact us at info@udsinfra.com.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Industry-standard HTTPS encryption for all data transmission
• Secure server infrastructure with access controls
• Limited employee access to personal data on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Your data is primarily processed in India. However, some of our service providers (such as email delivery services and hosting providers) may be located outside India. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. We will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.